Saturdays NYC is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept free returns within seven days of delivery. See conditions below.
Online Returns Policy
All items must be in their original condition; unworn, unused, unwashed with the swing tags attached, and are accepted at the discretion of our team.
Sale items are not eligible for return or credit unless faulty. Please choose carefully and if you have any questions regarding a sale item please contact our customer service team.
Full price items can be returned free of charge within seven days of delivery using our reply paid Australia Post service providing the order is over $100.
Full price purchases under $100 can be returned for refund or store credit at the customers own expense. Return shipping is charged at a flat fee of $10 per return, which will be deducted from your refund or store credit.
We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for a refund.
New Zealand orders:
Full price NZ orders can be returned at the customers own expense. Please use a reliable and trackable return service, as Saturdays NYC will not take responsibility for any returns lost or damaged in transit.
To initiate a return, please email us at email@example.com and include your order number.
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
If your original payment method was Afterpay, your refund will be credited to your account.
Once your return has been received and processed, a credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date of issue.
In Store Returns
We offer in store returns for online orders.
Note, in store returns or exchanges must be confirmed by our customer service team prior to visiting store. Please email firstname.lastname@example.org for confirmation.
Any online orders refunded in store will be processed through the website, and will not be refund on the spot - see online refund policy above.