Careers

Store Manager - Bondi Beach, Sydney

Job Description
We are looking for a results-driven retail Store Manager to be responsible for all sales job duties, from generating leads to closing sales. Store Manager duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Store Manager, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Store Manager are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve your stores sales goals on a daily & monthly basis
“Go the extra mile” to drive sales
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Work with head office & our warehouse regarding inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

Proven work experience as a retail Store Manager or similar role, preferred in the fashion industry
Basic understanding of sales principles and customer service practices
Working knowledge of customer and market dynamics
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts

If this sounds like you, please send your resume to australia@saturdaysnyc.com